Our care
Why the right person for you is not always a GP
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By Penrose Health
When you contact us, the person best placed to help is not always a GP. And that is a good thing.
Our teams include nurses, paramedics, pharmacists, physician associates and mental-health practitioners, all working alongside our doctors. A pharmacist can review your medication. A paramedic can assess an urgent concern. A nurse can carry out your check. Often that means being seen sooner, by someone who is the right expert for exactly what you need.
Today, more than half of our appointments are delivered by this wider team. That is not about replacing GPs. It is about making sure a GP has the time for the people who really need a doctor, while you still get the right help quickly.
And when you do need a GP, you will see one. Our care navigators are there to match you to the right person first time, so you are not waiting for the wrong appointment.
Clinically reviewed by Dr Sarah Hawxwell, GP and Partner, June 2026
Common questions
Will I still be able to see a GP? Yes. When a GP is the right person for your need, that is who you will see.
Who might I see instead? Depending on your need, a nurse, pharmacist, paramedic, physician associate or mental-health practitioner.
Related: Patient Zone · Find a practice.