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Care that feels close, since 2006.
We are one of London’s largest independent NHS GP groups, but the aim is simple: care that feels close. Here is how we started, what we believe, and how we work.
Rated Good by the CQC, all sites
HealthTech Company of the Year 2025 (Hippo Labs)
Visited by three successive health ministers and the Chair of NHS England
75,000+
patients cared for
246,000+
appointments a year
8
GP practices
Good
CQC, all sites
400+
local support services
Our impact
The difference it makes.
We measure ourselves on what changes for patients. Here is some of the difference our way of working makes.
Faster answers when you call
Average wait for us to answer your call has fallen from 14 minutes to around 3 minutes.
Seen by the right person, sooner
More than half of appointments are now with our wider clinical team, not only GPs, so you are seen faster by the right person.
Better care for long-term conditions
By reaching the patients who are hardest to contact, completed diabetes care reviews rose from under a third to over two thirds in a few months.
Our story
From one surgery to a connected group.
Penrose began in 2006 as a single family-founded surgery in Walworth, started by Sunil Gupta and Dr Sarah Hawxwell. Today we care for more than 75,000 patients across eight practices in Lambeth, Southwark and Lewisham, every one rated Good by the Care Quality Commission.
How we work
Built around the patient, supported behind the scenes.
Integrated clinical teams
Over half of appointments are with our wider team of nurses, pharmacists, paramedics and more, so you are seen sooner, by the right person.
One central support hub
Our London Bridge team answers calls and online requests for every practice, cutting the average call wait from 14 minutes to about three.
Technology that frees up care
Our practice-founded healthtech automates recalls and admin, so clinicians spend more time with patients and fewer fall through the cracks.
More time with your GP
Our GPs offer 15-minute appointments as standard, longer than the usual 10, so there is time to listen and treat the whole person.
Our commitments
More than a GP group.
Good care reaches beyond the consulting room. Here is how we invest in our communities, our environment and the partnerships that make better health possible.
Social value
Care that reaches further: health equity, inclusive care and connecting patients to local support across Lambeth, Southwark and Lewisham.
Learn more →
Sustainability
Looking after our patients and our planet, working towards the NHS goal of a net zero health service.
Learn more →
Partnerships
Better health, built together with the NHS, councils, universities, community groups and innovators.
Learn more →
What we believe
The things we won’t compromise on.
Care that feels close
Private-clinic warmth, delivered as NHS care for everyone.
Continuity
Knowing our patients over time. It is safer and it matters.
Equity
Care that works for dense, diverse, high-need communities.
Stewardship
Building something that lasts, not chasing the quick win.
Leadership
The people behind Penrose.
Sunil Gupta
Founder and Managing Partner
Dr Sarah Hawxwell
Founding Partner
Clinical leadership
Our partners and clinical leads
Operations
The team behind the scenes
Our journey
How we got here.
2006
Founded as Penrose Surgery in Walworth by Sunil Gupta and Dr Sarah Hawxwell.
Growing
Expanded across Lambeth, Southwark and Lewisham as more communities joined.
Today
More than 75,000 patients across eight GP practices, supported by a central hub at London Bridge.
Next
A new practice at Pasley Park, SE17, opening 2027.