In a life-threatening emergency call 999 · For urgent help when we’re closed call 111 or use 111.nhs.uk
Contact us
For appointments or a health problem, call your practice or email it directly. To order prescriptions or view your results, the NHS App is quickest. For general enquiries, use the form below.
Please don’t use this form for urgent or medical help. In an emergency call 999; for urgent help when we’re closed call 111 or use 111.nhs.uk. For appointments or anything clinical, contact your practice.
Your care
Appointments, prescriptions and results
To book an appointment, call your practice or email it. Order prescriptions and view results yourself in the NHS App. Phone lines are quietest after 10am.
Joining us
Registration enquiries
Register online in about five minutes, with no ID needed.
Registration questions: selicb.registration@nhs.net
Feedback and complaints
We want to put things right. Please raise any concern with your practice first. Our Patient Experience Manager is Julie Pittaway (complaints.penrose@nhs.net). Please complain within 12 months. We acknowledge complaints within 2 working days and aim to give a full response within 30 days.
If you are not satisfied with our response, you can ask South East London ICB to review it, and then the Parliamentary and Health Service Ombudsman (Millbank Tower, London SW1P 4QP, 0345 015 4033, ombudsman.org.uk).